Nova88mas is committed to protecting the privacy and security of your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use and protect it, and what rights you hold over your personal information as a member of our platform. Please read this document carefully alongside our Terms & Conditions.
Nova88mas ("we", "us", "our") operates the online gaming and sports betting platform accessible at nova88mas.cam. As a platform that handles personal and financial information belonging to our members, we take data privacy seriously. This Privacy Policy describes our practices with respect to the collection, use, storage, sharing, and protection of personal data belonging to individuals who visit or register on the nova88mas platform ("you", "Member", "User").
This Policy is incorporated into and forms part of our Terms & Conditions. By registering an account on nova88mas or by continuing to use our services, you confirm that you have read this Privacy Policy and consent to the data practices described herein. If you do not agree, you should not use the Platform.
We have aligned our data handling principles with internationally recognised frameworks including the General Data Protection Regulation (GDPR) and the Personal Data Protection Act 2010 (PDPA) of Malaysia, to the extent applicable. Our aim is to be transparent about what we collect and why, and to give you meaningful control over your personal information.
Throughout this Privacy Policy, the following terms carry the meanings set out below:
Nova88mas collects only the personal data that is necessary for the operation of our services, regulatory compliance, and provision of a safe gambling environment. The categories of data we may collect are set out in the table below:
| Category | Examples | Purpose |
|---|---|---|
| Registration Data | Full name, date of birth, email address, phone number, username | Account creation, age verification, communication |
| KYC / Identity Data | MyKad / passport copy, proof of address, selfie verification | Identity verification, anti-fraud, regulatory compliance |
| Financial Data | Bank account details, e-wallet identifiers (Maybank, CIMB, Touch 'n Go, DuitNow), transaction history | Deposit and withdrawal processing, fraud prevention |
| Transactional Data | Betting history, game activity, bonus usage, win/loss records | Account management, responsible gambling monitoring, dispute resolution |
| Technical Data | IP address, browser type, device identifiers, operating system, session timestamps | Security monitoring, fraud detection, platform optimisation |
| Communication Data | Live chat transcripts, email correspondence, support ticket content | Customer service, dispute resolution, quality assurance |
| Preference Data | Language settings, notification preferences, marketing opt-in status | Platform personalisation, targeted communications |
| Responsible Gambling Data | Self-exclusion requests, deposit limit settings, session time limits | Player protection, regulatory compliance |
Nova88mas collects personal data through the following means:
We do not purchase or acquire personal data from third-party data brokers or marketing lists.
Nova88mas processes your personal data one or more of the following legal bases, depending on the specific processing activity:
The personal data we collect is used for the following purposes:
Nova88mas does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with third parties in the following limited circumstances:
Nova88mas uses cookies and similar technologies to operate the Platform effectively, remember your preferences, and analyse usage patterns. The categories of cookies we use are described below:
You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the Platform but may affect certain personalisation features. Note that disabling strictly necessary cookies will impair Platform functionality.
Nova88mas retains personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by our legal and licensing obligations. The following indicative retention periods apply:
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with you.
Nova88mas implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction:
Nova88mas operates internationally, and your personal data may be processed or stored on servers located outside Malaysia. In particular, our infrastructure providers and certain third-party service providers may be based in jurisdictions other than Malaysia.
Where personal data is transferred outside Malaysia, we take steps to ensure that appropriate safeguards are in place, including:
By using the Platform, you acknowledge and consent to the transfer of your personal data to countries outside Malaysia where necessary for service delivery, subject to the protections described above.
Subject to applicable law and our legitimate interests, you hold the following rights with respect to your personal data held by Nova88mas:
Request a copy of the personal data we hold about you and information about how it is being used.
Request correction of inaccurate or incomplete personal data. For most account details, you may update these directly through your Account settings.
Request deletion of your personal data where there is no longer a lawful basis for us to retain it. Note that regulatory retention obligations may limit this right.
Request that we restrict processing of your data in certain circumstances, for example while a complaint is being investigated.
Request a structured, machine-readable copy of data you have provided to us, where technically feasible.
Object to processing based on legitimate interests, including direct marketing. Marketing opt-out takes effect immediately upon receipt.
Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
Lodge a complaint with the relevant supervisory authority if you believe your data has been processed unlawfully.
To exercise any of these rights, please contact our Data Privacy team at [email protected] with the subject line "Data Privacy Request". We will acknowledge your request within five (5) business days and aim to resolve it within thirty (30) days, subject to the complexity of the request.
Nova88mas is an adult entertainment platform strictly intended for individuals aged21 years and above. We do not knowingly collect personal data from individuals under the age of 21.
During account registration, we require confirmation that you are aged 21 or over. We apply identity verification procedures — including document checks — to confirm age eligibility before any withdrawal is processed. Any account found to belong to a person under the age of 21 will be closed immediately and all funds forfeited without exception.
If you are a parent or guardian and believe that a minor has registered on our Platform, please contact us immediately at [email protected]. We will investigate promptly and close any such account.
The nova88mas Platform may reference or integrate with third-party services, including payment gateways (such as Maybank2u, CIMB Clicks, FPX, Touch 'n Go eWallet, DuitNow), identity verification providers, and game content providers. When you interact with these third-party services, their own privacy policies and terms govern the processing of your data.
Nova88mas is not responsible for the privacy practices or security standards of any third-party service provider once data leaves our Platform. We encourage you to review the privacy policies of any third-party service before submitting personal information to them.
Our referal to any third-party payment or service provider does not constitute an endorsement of their privacy practices beyond the contractual data processing obligations we require of our service providers.
Nova88mas reserves the right to update or amend this Privacy Policy at any time. Material changes — those that affect your rights or how we fundamentally use your data — will be communicated to you via email notification to your registered address or via a prominent Platform notice, less than seven (7) days before the change takes effect.
Minor updates, such as clarifications of existing practices or corrections of typographical errors, will be reflected on this page with an updated "Last Updated" date. We encourage you to review this Policy periodically to stay informed of how we protect your personal information.
Continued use of the Platform following the effective date of any update constitutes acceptance of the revised Privacy Policy. If you do not accept the updated Policy, you must cease using the Platform and may request account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our Data Privacy team through the following channels:
Our support team is available in English, Bahasa Melayu, and Mandarin Chinese. We serve members across Malaysia, including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam. All formal data subject requests are handled by our designated privacy team and will be acknowledged within five (5) business days.
For concerns relating to responsible gambling or self-exclusion, please visit our dedicatedResponsible Gambling page where self-help tools are available directly within your Account dashboard.
Six key commitments that define our approach to data privacy and security for every nova88mas member.
We never sell, rent, or trade your personal data to any third party for their marketing purposes. Your information is used solely for delivering and improving our services to you.
All data in transit between your device and nova88mas is protected by 256-bit TLS/SSL encryption. Financial transactions are processed through encrypted channels at every step.
We apply a strict data minimisation principle — collecting only what is genuinely needed for account operation, payment processing, and regulatory compliance. Nothing more.
You have the right to access, correct, delete, and port your data. All data subject requests are acknowledged within 5 business days and resolved within 30 days.
Sensitive data including KYC documents and financial records is encrypted at rest. Access is restricted to authorised staff on a strict need-to-know basis using least-privilege controls.
We only send promotional communications where you have opted in. Opting out takes effect immediately. You will never receive marketing from us without your prior consent.
If you have any concerns about how nova88mas handles your personal information, or if you would like to exercise your data rights, our privacy team is ready to assist. We also recommend reading our full Terms & Conditions for a complete picture of how we operate.